We love connecting with the Glowstly community.
Whether you are exploring natural wellness curious about our products or simply want to share your experience we are here for you.

Have a question a request or just want to say hello
Send us a message anytime. ( Please check the below form )

Customer Support

Need help with an order product information shipping or general assistance
Our support team is ready to help and aims to respond as quickly as possible.

Email: hello@glowstly.com
Hours Monday to Friday 9am to 5pm Australia Time

Press and Partnerships

For media features PR enquiries collaborations or partnership opportunities please reach out.
We welcome aligned creators and brands who share our commitment to quality and transparency.

Mailing Address

Glowstly
30 N Gould St Ste R
Sheridan, Wyoming 82801
United States

Frequently Asked Questions

How can I contact Glowstly

You can reach our support team anytime by emailing hello@glowstly.com.
We aim to respond within 1 to 2 business days.

What information should I include when contacting support

Please include
• Your full name
• Your order number if available
• A brief description of your question or issue

This helps us respond faster and more accurately.

What are your customer support hours

Our team is available Monday to Friday from 9am to 5pm.
Messages sent outside business hours will be answered the next working day.

Can I change or cancel my order

If your order has not shipped yet, we may be able to update or cancel it.
Email us as soon as possible at hello@glowstly.com
If the order has already shipped, changes cannot be made.

What should I do if I didn’t receive my tracking number

Check your email inbox and spam folder.
If you still cannot locate it, contact us at hello@glowstly.com and we will resend your tracking details.

My order hasn’t arrived, what should I do

Please email us with your order number.
We will review the tracking information and assist with next steps.

What if my order arrived damaged

Send us a photo of the damaged item along with your order number.
We will assist you promptly with a replacement.

Where do I send returns

Mail returns to:

Glowstly
30 N Gould St Ste R
Sheridan, Wyoming 82801
United States

Do you offer phone support

Glowstly currently provides support through email only.
This ensures accuracy and proper tracking of all enquiries.

How long does it take to receive a reply

We respond within 1 to 2 business days.
During busy periods or holidays, response times may be slightly longer.