CONTACT US

We love connecting with the Glowstly community.
Whether you are exploring our products, need assistance, or simply want to share your experience, we are here to help.

Have a question, a request, or just want to say hello?
Send us a message anytime using the contact form below.

CUSTOMER SUPPORT

Need help with an order, product information, shipping, or general assistance?
Our support team is ready to help and aims to respond as quickly as possible.

Email: hello@glowstly.com
Phone: +1 310-690-1752

Business Hours

Monday to Friday: 9:00 AM – 5:00 PM
Timezone: (GMT-04:00) Eastern Daylight Time (EDT)

PRESS & PARTNERSHIPS

For media features, PR enquiries, collaborations, or partnership opportunities, please reach out to us.
We welcome creators and brands that align with our commitment to quality and transparency.

MAILING ADDRESS

Glowstly
30 N Gould St Ste R
Sheridan, Wyoming 82801
United States

FREQUENTLY ASKED QUESTIONS

How can I contact Glowstly?

You can reach our support team anytime by emailing hello@glowstly.com
We aim to respond within 1–2 business days.

What information should I include when contacting support?

Please include:

Your full name
Your order number (if available)
A brief description of your question or issue

This helps us respond faster and more accurately.

What are your customer support hours?

Our team is available Monday to Friday from 9:00 AM to 5:00 PM (EDT).
Messages sent outside business hours will be answered the next working day.

Can I change or cancel my order?

If your order has not shipped yet, we may be able to update or cancel it.
Please email us as soon as possible at hello@glowstly.com

If the order has already shipped, changes cannot be made.

What should I do if I didn’t receive my tracking number?

Please check your email inbox and spam folder first.
If you still cannot locate it, contact us at hello@glowstly.com and we will resend your tracking details.